Handmade tools and gadgets, printed and assembled one at a time.

Got a question about something you ordered? Check below — there's a good chance the answer's already here. Otherwise, jump straight to the shop.

Common questions

My item arrived warped. What can I do?

I stand behind everything I make and will work hard to make sure you're satisfied. Send me an email with a quick photo and I'll get it sorted out.

The locking knob is too tight. What now?

Every knob is sanded by hand so it turns freely, but some colors of plastic are just a little more stubborn than others.

If yours won't budge, hold the knob under hot tap water for 10–20 seconds — the warm water lets the plastic expand just enough to turn. After that, a bit of silicone lubricant (not oil) on the threads will keep it turning smoothly going forward.

I twisted the knob and the pin broke off. Help!

That happens sometimes, and I've got you covered. Send me an email and I'll work hard to make sure you're satisfied.

I changed my mind about the color I asked for. Is there anything I can do now?

Just send me an email and I'll see what I can do to make it right.

Don't see your question here? Email mr_firefly@southernfirefliesretreats.com and I'll take care of it.

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Shop Mr. Firefly's Gadgets